Refund Policy
pwn.guide's refund policy for subscriptions and lifetime purchases.
This refund policy outlines our terms for refunds on pwn.guide subscriptions. Please read carefully before purchasing.
Summary
- Monthly/Yearly Subscriptions: No refunds
- Lifetime Purchases: Case-by-case consideration within 30 days
- Enterprise/Bulk Orders (3+ seats): Case-by-case evaluation
Monthly and Yearly Subscriptions
No Refund Policy
Monthly ($5.99-$9.99) and yearly ($57.48-$95.89) subscriptions are non-refundable.
Reasons:
- Low Cost - Processing refunds costs more than the subscription
- Immediate Access - Full access granted instantly, content consumed immediately
- Free Trial Available - Free Starter plan to try before buying
- Flexible Cancellation - Cancel anytime, no fees, access continues until period ends
What to Do Instead
Before Subscribing:
- Start with free Starter plan
- Explore 75+ free tutorials
- Test the platform
- Upgrade only when ready
If Unsatisfied:
- Cancel immediately
- Keep access until period ends
- Revert to free plan
- No further charges
If Technical Issues:
- Contact support@pwn.guide
- We'll fix problems promptly
- Refunds unnecessary for fixable issues
Lifetime Purchases
30-Day Consideration Period
Lifetime purchases ($149 Plus, $249 Certificate) may be considered for refunds within 30 days.
Within 30 Days:
- Contact support@pwn.guide
- Explain reason for refund
- Provide purchase details
- We review case-by-case
Evaluation Criteria:
We Consider:
- Technical issues not working as advertised
- Billing errors
- Exceptional circumstances
- Significant content inaccessibility
We Typically Deny:
- Buyer's remorse after extensive use
- No valid reason
- Outside 30-day window
Not Guaranteed - Each case evaluated individually. Use first 30 days as evaluation period.
After 30 Days: No refunds, purchase is final, no exceptions.
Enterprise and Bulk Orders
For enterprise orders (starting at 2+ seats), refunds for 3+ seat orders may be eligible based on individual circumstances.
Contact: support@pwn.guide with:
- Organization details
- Order information
- Reason for refund
- Timeline from purchase
We Consider:
- Circumstances
- Usage extent
- Reason for request
- Good faith
May Grant:
- Significant technical issues
- Platform doesn't meet needs
- Within 30-60 days, limited usage
Typically Deny:
- Extensive team usage
- Long past purchase
- No issues
- Value already received
Partial Refunds Possible:
- For unused seats
- Credit toward renewals
- Plan modifications
Special Circumstances
Billing Errors
If we made a mistake:
- Full refund immediately
- No questions asked
- Examples: Wrong amount, duplicate charges, technical glitches
Contact support@pwn.guide with invoice number and error description.
Technical Problems
If platform doesn't work:
- We'll fix the issue first
- Refund only if unfixable
- Extended time if major outage
Contact support@pwn.guide before requesting refund.
Fraudulent Charges
If unauthorized card use:
- Contact bank/card issuer immediately
- Dispute with them
- Contact support@pwn.guide
- Full refund if confirmed fraudulent
Cryptocurrency Payments
Crypto payments follow same policy:
Monthly/Yearly: No refunds Lifetime: 30-day consideration
Process:
- Contact support@pwn.guide
- Provide transaction ID
- If approved, refunded in crypto minus network fees
- Price fluctuations not our responsibility
- Takes 3-7 days
Chargebacks
Contact Us First before filing a chargeback.
If You File:
- Account immediately suspended
- Access revoked pending investigation
- If invalid: Account permanently banned
- If valid: Refund processed, account closed
Why: Chargebacks cost us $25+ in fees. Most issues resolvable without chargebacks.
How to Request a Refund
Email support@pwn.guide with subject "Refund Request" and include:
- Account email and purchase date
- Invoice number and amount
- Plan type (Plus/Certificate Monthly/Yearly/Lifetime)
- Detailed reason for refund request
- Usage extent (how much you've used the platform)
We'll respond within 1-3 business days. If approved, refunds process in 5-10 days.
Frequently Asked Questions
Why no refunds for monthly/yearly? Low cost and immediate digital access make refunds impractical. Try our free Starter plan (75+ tutorials) first.
Can I get a partial refund if I cancel mid-cycle? No. You keep access until your paid period ends, but no partial refunds.
What if there's a technical error? Contact support@pwn.guide first. We fix technical issues promptly - refunds are only considered if issues can't be resolved.
Accidentally purchased the wrong plan? Contact us immediately. If within 24-48 hours, we may be able to switch or refund.
Are lifetime purchases refundable? Possibly, within 30 days on a case-by-case basis. After 30 days, the purchase is final.
Contact
Refund Requests: support@pwn.guide Billing: Billing Management Terms: Terms of Service
Best Practice: Try our free Starter plan first with 75+ free tutorials before committing to paid subscription.
Last Updated: January 2025
This policy is subject to change. Significant changes communicated to active subscribers.