Billing Management
Manage your pwn.guide subscription, payments, and billing information.
This guide covers managing your pwn.guide billing, from viewing invoices to changing plans.
Accessing Billing
- Sign in to your account
- Navigate to
/app/billing - Or click Billing in the sidebar
Your billing dashboard shows:
- Current plan and billing frequency
- Subscription status
- Next billing date and amount
- Payment method
- Quick actions (upgrade, cancel, etc.)
Subscription Status
Active - Paid plan with full access, billing is current
Free - Starter plan, no billing required, upgrade anytime
Canceled - Set to cancel at cycle end, access continues until expiration
Lifetime - One-time payment, permanent access, no recurring billing
Managing Your Subscription
Upgrading
From Starter to Plus/Certificate:
- Go to
/app/billing - Click "Upgrade"
- Select plan (Plus or Certificate)
- Choose frequency (monthly, yearly, or lifetime)
- Enter payment info
- Instant access to premium content
From Plus to Certificate:
- Click "Upgrade to Certificate"
- Pay prorated difference
- Immediate access to certification training
From Monthly to Yearly:
- Switch to yearly billing
- Save 20% compared to monthly
From Recurring to Lifetime:
- Select "Upgrade to Lifetime"
- Pay one-time ($149 Plus, $249 Certificate)
- Recurring subscription automatically canceled
- Lifetime access activated
Downgrading
Certificate to Plus:
- Change takes effect at next billing cycle
- Keep Certificate access until then
Plus to Starter:
- Cancel subscription
- Access continues until cycle ends
- Automatically reverts to free plan
Canceling
- Go to
/app/billing - Click "Cancel Subscription"
- Confirm cancellation
- Access continues until paid period ends
- Automatic billing stops
No Refunds: Canceling doesn't provide refunds. You keep access until your paid period ends. See Refund Policy.
Payment Methods
Updating Payment Info
- Visit
/app/billing - Click "Update Payment Method"
- Enter new card details
- Confirm update
Security:
- Stripe payment processing
- We never store full card numbers
- PCI-DSS compliant
- Encrypted transmission
Failed Payments
What Happens:
- Payment fails (expired card, insufficient funds)
- Email notification sent
- Retry attempts over next few days
- Subscription canceled if payment continues to fail
To Resolve:
- Update payment method at
/app/billing - Contact support@pwn.guide if needed
Alternative Payments
Cryptocurrency:
- Bitcoin, Ethereum, etc. accepted
- See Crypto Payment Guide
- Manual activation (not instant)
Enterprise Invoicing:
- Available for 2+ seats
- Net 30 terms
- Contact support@pwn.guide
Invoices and Receipts
Viewing Invoices
- Navigate to
/app/billing - Scroll to "Invoice History"
- Click any invoice for details
- Download PDF for records
Invoices include:
- Invoice number and date
- Amount charged
- Payment method
- Billing period
- Items purchased
Email Receipts
Automatic receipts sent after each payment with invoice details and PDF download link.
Billing Cycles
Monthly: Charged every 30 days ($5.99 Plus, $9.99 Certificate)
Yearly: Charged once per year, 20% savings ($57.48 Plus, $95.89 Certificate)
Lifetime: One-time payment, no recurring charges ($149 Plus, $249 Certificate)
Prorated Billing
When Upgrading
Example: Upgrade from Plus Monthly ($5.99) to Certificate Monthly ($9.99) mid-cycle
- Credit for unused Plus time
- Charge for remaining Certificate time
- Pay only the difference
- New plan starts immediately
When Downgrading
Downgrades take effect at next billing cycle:
- No proration needed
- Keep current plan until cycle ends
- Lower price at next billing
Billing Notifications
Email notifications for:
- Successful Payments - Confirmation, receipt, next billing date
- Failed Payments - Notification, instructions, retry schedule
- Upcoming Renewals - 3-7 days before, reminder of upcoming charge
- Subscription Changes - Upgrades, downgrades, cancellations
- Payment Updates - Card update confirmations
Billing Support
Common Questions
"Why was I charged?" Check your billing cycle at /app/billing - recurring plans auto-renew.
"The amount looks wrong?" Verify your plan tier and check if it was prorated for an upgrade. Review your invoice for a detailed breakdown.
"My card was declined?" Check card expiration and funds, then update your payment method at /app/billing or contact your bank.
"Charged after canceling?" Verify cancellation occurred before the billing date. Check your confirmation email or contact support@pwn.guide.
Getting Help
Billing Questions: support@pwn.guide
- Response: 24-48 hours
- Plus: Priority email support
- Certificate: 24/7 priority email support
Refund Requests: See Refund Policy, email support@pwn.guide
Security & Privacy
All payments are processed through Stripe with PCI-DSS compliance and full encryption. We only store your Stripe customer ID, last 4 card digits, and subscription status - never full card numbers or CVV codes. See our Privacy Policy for complete details.
Next Steps
Questions? Contact support@pwn.guide